Cancellation & Cancellation form
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Instructions for cancellation & Cancellation form
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Consumers, i.e. any individual acting for purposes which are wholly or mainly
outside those individual’s trade, business, craft or profession, are entitled
to cancel any contract on the following conditions:
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A. Instructions for cancellation
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Right to cancel
You have the right to cancel this contract within fourteen days without giving
any reason.
The cancellation period will expire after 14 days from the day on which you
acquire, or a third party other than the carrier and indicated by you acquires,
physical possession of the goods.
To exercise the right to cancel, you must inform us (HOLFELDER GmbH,
Feringastrasse 12 a/b, 85774 Unterföhring/München, Deutschland, Tel.:
089.324256.0, Fax: 089.324256.15, E-Mail: shop@holfeldergmbh.de) of your
decision to cancel this contract by a clear statement (e.g. a letter sent by
post, fax or e-mail). You may use the attached model cancellation form, but it
is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your
communication concerning your exercise of the right to cancel before the
cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received
from you, including the costs of delivery (except for the supplementary costs
arising if you choose a type of delivery other than the least expensive type of
standard delivery offered by us) without undue delay and not later than
fourteen days after the day on which we are informed about your decision to
cancel this contract. We may make a deduction from the reimbursement for loss
in value of any goods supplied, if the loss is the result of unnecessary
handling by you. We will make the reimbursement using the same means of payment
as you used for the initial transaction, unless you have expressly agreed
otherwise. In any event, you will not incur any fees as a result of the
reimbursement. We may withhold reimbursement until we have received the goods
back or you have supplied evidence of having sent back the goods, whichever is
the earliest.
You shall send back the goods or hand them over to us without undue delay and
in any event not later than fourteen days from the day on which you communicate
your cancellation from this contract to us. The deadline is met if you
send back the goods before the period of 14 days has expired.
You bear the direct costs of returning the goods. The direct costs of returning
goods which are unsuitable for a return shipment by post, due to their nature
(goods delivered by transport agency), are estimated at around a maximum of 50
Euro.
You are only liable for any diminished value of the goods resulting from the
handling other than what is necessary to establish the nature, characteristics
and functioning of the goods
Exclusion and/or premature expiration of the right to cancel
The right to cancel does not apply for consumers who, at the time of concluding
the contract, are not nationals of a member state of the European Union and
whose exlusive residence and address of delivery are located outside of the
European Union.
General information
1) Please prevent damage to and contamination of the goods. Please return the
goods, if possible, in the original packaging with all accessories and all
packaging components. If necessary, please use protective outer packaging. If
you are no longer in possession of the original packaging, please use suitable
packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a
precondition for effectively exercising your right to cancel.
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B. Cancellation form
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If you wish to cancel this contract, please complete and submit this form.
HOLFELDER GmbH
Feringastrasse 12 a/b
85774 Unterföhring/München
Deutschland
Fax: 089.324256.15
E-Mail: shop@holfeldergmbh.de
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of
the following goods (*) /for the supply of the following service (*),
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
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Date
(*) Delete as appropriate